Payment Policy

Last Updated: September 25, 2026

At Conical Sales, we aim to provide a secure, convenient, and transparent payment experience for all customers purchasing products through our website https://shop.conicalsoftware.com/.

1. Accepted Payment Methods

Depending on availability, customers may be able to pay using:

• Credit Cards
• Debit Cards
• UPI
• Net Banking
• Digital Wallets
• Cash on Delivery (COD)
• Other payment methods displayed during checkout

2. Online Payments

Online payments may be processed through secure third-party payment gateway providers.

Payment information such as card or banking details is generally processed by the applicable payment gateway and is subject to its terms, conditions, security practices, and privacy policy.

We will never ask you to share your ATM PIN, UPI PIN, banking password, CVV, or OTP with our customer support representatives.

3. Payment Authorization

After you submit an order, your payment may be subject to authorization and verification.

An order is considered successfully placed only after the required order information is received and payment is successfully authorized where prepaid payment is selected.

4. Payment Confirmation

After successful payment, you may receive an order confirmation containing:

• Order number
• Order date
• Products ordered
• Product quantity
• Order amount
• Shipping charges
• Applicable taxes
• Payment status
• Delivery information

5. Payment Failure

A payment may fail because of:

• Insufficient funds
• Incorrect card details
• Bank restrictions
• Incorrect UPI information
• Payment gateway issues
• Network problems
• Bank server downtime
• Transaction limits
• Security verification failure
• Expired card

6. Amount Debited but Order Not Confirmed

In certain situations, the payment amount may be deducted from your bank account even though the order is not immediately confirmed.

If the amount has been debited but the order has not been confirmed, please contact our support team with your transaction reference number, order number, transaction date, amount, and payment method.

7. Duplicate Payments

If you believe you have accidentally made more than one payment for the same order, please contact our customer support immediately.

8. Pricing and Taxes

All product prices displayed on our website are subject to change without prior notice.

Applicable taxes, shipping charges, discounts, and other fees may be displayed during checkout.

9. Promotional Discounts

Promotional discounts, coupons, cashback offers, and other promotional benefits may be subject to specific terms and conditions.

10. Coupon Codes

Customers must enter valid coupon codes during checkout to receive applicable discounts.

11. Cash on Delivery

Where COD is available, the customer may pay the applicable order amount at the time of delivery.

12. Payment Security

We take reasonable measures to protect transactions conducted through our website. However, no online transmission or electronic storage system can be guaranteed to be completely secure.

13. Unauthorized Transactions

If you believe an unauthorized transaction has occurred through your account, contact us immediately and also contact your bank, card issuer, UPI provider, or payment service provider where appropriate.

14. Refunds

Eligible refunds will be processed in accordance with our Return & Refund Policy.

15. Payment Disputes

If you believe you have been incorrectly charged, please contact our customer support team with the relevant order and transaction details.

16. Changes to Payment Policy

We reserve the right to modify this Payment Policy at any time. Any changes will be published on this page with an updated "Last Updated" date.

17. Contact Us