Shipping Policy

Last Updated: September 25, 2026

At Conical Sales, we are committed to delivering your orders safely, securely, and within the estimated delivery timeframe. This Shipping Policy explains how orders are processed, shipped, tracked, and delivered when you purchase products through our website https://shop.conicalsoftware.com/.

By placing an order on our website, you agree to the terms and conditions described in this Shipping Policy.

1. Order Processing

Once you successfully place an order, our team will process and prepare your order for shipment.

Orders are generally processed within 1–3 business days after receiving the order and successful payment confirmation.

Processing time may vary depending on:

• Product availability
• Product type and customization requirements
• Order quantity
• Verification requirements
• Sale or promotional periods
• Public holidays
• Unexpected operational circumstances

Orders placed on weekends or public holidays may begin processing on the next business day.

2. Shipping Time

After your order has been processed and dispatched, the estimated delivery time is generally:

• Metro/Major Cities: 2–5 business days
• Other Cities and Towns: 3–7 business days
• Remote/Rural Locations: 5–10 business days

These are estimated delivery periods and are not guaranteed delivery dates. Actual delivery time may vary depending on the delivery location, courier availability, weather conditions, public holidays, transportation delays, or other circumstances beyond our reasonable control.

3. Shipping Charges

Shipping charges are calculated based on factors such as:

• Delivery location
• Product weight
• Product dimensions
• Order value
• Shipping method
• Applicable promotional offers

Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.

We may offer free shipping on selected products, orders above a specified value, or during promotional campaigns.

4. Delivery Locations

We currently deliver to locations that are serviceable by our logistics and courier partners within India.

Delivery availability may depend on the PIN code entered during checkout.

5. Order Tracking

Once your order has been dispatched, we may provide you with:

• Courier/service provider name
• Tracking number
• Tracking link
• Estimated delivery information

You can use the tracking details to monitor the status of your shipment. Tracking information may take some time to become active after the package has been handed over to the courier partner.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts at the address provided during checkout.

Customers are responsible for providing:

• Correct name
• Complete delivery address
• Correct PIN code
• Valid mobile number
• Other information required for successful delivery

7. Incorrect or Incomplete Address

Customers are responsible for ensuring that the shipping address entered during checkout is accurate and complete.

We are not responsible for delays, failed delivery, or additional shipping costs resulting from incorrect or incomplete address information.

8. Delayed Shipments

Although we make reasonable efforts to deliver orders within the estimated timeframe, delays may occur due to circumstances beyond our control.

Possible causes include:

• Severe weather
• Natural disasters
• Transportation disruptions
• Courier delays
• Strikes
• Government restrictions
• Public holidays
• High order volumes
• Incorrect customer information
• Remote delivery locations

9. Damaged Packages

Customers are requested to inspect the outer packaging when receiving an order.

If the package appears visibly damaged, opened, torn, or tampered with, please take photographs/videos of the package and contact our customer support as soon as possible.

10. Wrong Product Delivered

If you receive a product different from what you ordered, please contact us within 3 days of delivery.

Please provide your order number and supporting photographs/videos. After verification, we may arrange a replacement, return, refund, or another appropriate resolution.

11. Missing Items

If an item appears to be missing from your order, please contact us within 3 days of delivery.

12. Partial Shipments

Orders containing multiple products may be shipped separately depending on product availability, warehouse location, product size, courier limitations, or operational requirements.

13. Cash on Delivery

If Cash on Delivery (COD) is available for your location, applicable COD charges will be displayed during checkout.

14. Shipping Restrictions

Certain products may have specific shipping restrictions due to their size, nature, legal requirements, transportation limitations, or courier policies.

15. Cancellation Before Dispatch

Cancellation requests received before dispatch may be considered subject to our cancellation terms.

Once an order has been shipped, cancellation may not be possible.

16. Changes to Shipping Address

If you need to change your shipping address after placing an order, contact our customer support immediately.

17. Delivery Confirmation

An order may be considered delivered based on confirmation received from our logistics partner, including OTP verification, delivery scan, signature, recipient confirmation, or courier delivery records.

18. Shipping Policy Changes

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

19. Contact Us

For shipping-related questions, please contact: