Return & Refund Policy

Last Updated: September 25, 2026

At Conical Sales, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which products purchased through https://shop.conicalsoftware.com/ may be returned, exchanged, or refunded.

1. Return Eligibility

Products may be eligible for return if they meet the applicable return conditions described on the product page and in this policy.

Generally, a return request may be accepted when:

• The wrong product was delivered.
• The product was damaged during delivery.
• The product is defective.
• The product is materially different from the product ordered.
• The product is missing parts or accessories.
• The product qualifies under an applicable return offer.

2. Return Period

Eligible return requests must generally be submitted within 7 days from the date of delivery.

The exact return period applicable to a particular product may be specified on the product page or order confirmation.

3. Non-Returnable Products

Depending on the product category, the following may be non-returnable:

• Personalized products
• Customized products
• Perishable products
• Food products
• Personal hygiene products
• Innerwear
• Certain beauty or cosmetic products
• Opened consumable products
• Products damaged after delivery due to customer handling
• Products specifically identified as non-returnable

4. Product Condition for Returns

To qualify for a return, the product should generally be:

• Unused
• Unwashed
• Unaltered
• In its original condition
• Returned with original packaging
• Returned with original tags and labels
• Returned with accessories
• Returned with manuals, where applicable
• Accompanied by the original invoice/order information

5. Wrong Product

If you receive a product different from the product ordered, please contact us within 3 days of delivery.

Please provide your order number, photographs of the received product, packaging, and shipping label.

6. Damaged Product

If a product arrives damaged, please notify us as soon as possible and preferably within 24–48 hours of delivery.

We may request:

• Photographs of the outer packaging
• Photographs of the product
• Photographs of the shipping label
• Unboxing video, where applicable
• Description of the damage

7. Defective Product

If a product is defective or does not function as described, contact our customer support within the applicable return period.

Depending on the product, we may:

• Troubleshoot the issue
• Arrange replacement
• Arrange repair
• Provide a refund
• Refer you to the manufacturer's warranty service

8. Exchange

Where exchange is available, customers may request an exchange for an eligible product.

Exchange availability depends on product availability, product category, return eligibility, and condition of the returned product.

9. Return Request Process

Step 1 — Contact Us

Contact our support team through email, phone, website contact form, or your customer account where available.

Step 2 — Provide Order Details

• Order number
• Product name
• Date of delivery
• Reason for return
• Photographs/videos where required

Step 3 — Verification

Our team may review the request and supporting information. Additional information may be requested.

Step 4 — Return Approval

If the request is approved, we will provide instructions for returning the product.

Step 5 — Product Inspection

Once the returned product is received, it may be inspected to confirm that it meets the applicable return conditions.

Step 6 — Resolution

After successful verification, we may process a replacement, exchange, repair, store credit, or refund depending on the circumstances.

10. Return Shipping Charges

Return shipping charges may depend on the reason for return.

If the return is due to an error attributable to us, such as a wrong product or confirmed product defect, we may arrange or reimburse eligible return shipping costs.

For customer-preference returns, return shipping charges may be deducted from the refund or may be payable by the customer, subject to applicable product terms.

11. Refund Eligibility

A refund may be issued when:

• A return is approved.
• A replacement is unavailable.
• A product is confirmed defective.
• The wrong product was delivered.
• An order is cancelled before dispatch, where eligible.
• The order cannot be fulfilled.

12. Refund Processing

Once a refund is approved, we will initiate the refund through the applicable payment method or another eligible method.

Refund processing may require 5–10 business days after approval, depending on the payment provider or banking institution.

13. Refund to Original Payment Method

Where technically and operationally possible, refunds for prepaid orders will generally be processed to the original payment method.

• Credit Card → Original Card
• Debit Card → Original Card/Account
• UPI → Original UPI-linked Account
• Net Banking → Applicable Bank Account
• Wallet → Applicable Wallet/Account

14. Cash on Delivery Refunds

For COD orders, the refund may require additional information from the customer.

Depending on the available refund process, we may request eligible bank/UPI details for processing the refund.

We will never ask for your UPI PIN, ATM PIN, banking password, or OTP for processing a refund.

15. Partial Refunds

In certain circumstances, a partial refund may be offered instead of a full refund.

16. Cancellation and Refund

Customers may request cancellation before the order is dispatched. If cancellation is approved, any eligible prepaid amount may be refunded.

Once an order has been dispatched, cancellation may no longer be possible.

17. Non-Delivery and Returned Shipments

If an order cannot be delivered because of an incorrect address, incomplete address, customer unavailability, repeated failed delivery attempts, or customer refusal, the shipment may be returned to us.

Any refund or reshipment will be handled according to the applicable order and shipping terms.

18. Promotional Orders

If a product was purchased using coupons, promotional discounts, cashback, free gifts, or other promotional benefits, refund calculations may take the applicable promotional terms into account.

19. Replacement Products

If a replacement is approved, the replacement product may be shipped after the returned product has been received and/or verified.

Replacement availability is subject to stock availability.

20. Product Inspection

Returned products may be inspected before a refund or replacement is finalized.

We may reject a return if:

• The product was used improperly.
• The product was intentionally damaged.
• The product was altered.
• Essential components are missing.
• The returned product is different from the purchased product.
• The product does not meet the applicable return conditions.

21. Fraudulent or Abusive Returns

We reserve the right to investigate unusual or repeated return activity, including false damage claims, product swapping, deliberate damage, fraudulent refund claims, or misuse of promotional offers.

22. Warranty

Some products may include a manufacturer's warranty. Warranty claims may be subject to the manufacturer's terms and conditions.

23. No Return/No Refund Products

Products marked "Non-Returnable", "No Return", or similar on the product page may not be eligible for return or refund except where required by applicable law or where the product is delivered incorrectly, damaged, or defective as applicable.

24. Refund Exclusions

A refund may not be provided where:

• The return request is outside the applicable return period.
• The product is used or damaged by the customer.
• Required components are missing.
• The product is not in its original condition.
• The return does not meet applicable product-specific terms.
• The issue results from incorrect usage or installation.

25. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or limit any rights available to consumers under applicable laws and regulations.

26. Policy Changes

We reserve the right to modify this Return & Refund Policy at any time. Changes will be published on this page with an updated "Last Updated" date.

27. Contact Us